Frequently Asked Questions

Are all photos on your website of your work?

Most definitely. They are either works in progress or completed works Croft View Construction have carried out.

What makes you different to other builders?

We are passionate about every aspect of our work! While applying our core values - honesty, transparency, integrity, respect - we work hard to manage your project with minimum stress and maximum satisfaction. We don't just pay lip service to our values; you can measure us on how we apply those values to every stage of our interaction with you. For example, we strive to be as transparent as possible. Open, honest, clear communication from first contact to completion. A detailed, clear quote for your whole project - you will know exactly what is and what is not included, no surprises. A full programme of works so you know exactly when the team are due on site and exactly what they will be doing while they are there. Open lines of communication with the Croft View Team at all stages of the project.

Do you offer a free quotation with no obligation?

Yes, we do. We like to come and meet you, take a look at the property and project, and then provide a detailed and transparent quote for the works. We can work together to fine tune the quote until you are happy to proceed.

What sort of work do you do?

Croft View Construction can undertake a wide variety of projects and we will manage all the different elements of each project from under floor heating and air source heat pumps to bespoke glazing and custom-made staircases. We can handle projects of all sizes from knock throughs that create open plan living areas to new builds, home extensions and large scale renovations.

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How are payments handled and dealt with?

Payment is not required upfront. A clear, detailed contract will be drawn up including a payment plan and a programme of works showing when payments will be required. The final payment will be required only once all contracted works are complete.

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Do you guarantee your work?

Yes. We are confident that our workmanship is of the highest standard, so we are happy to guarantee that workmanship indefinitely. All materials are covered by a manufacturer's guarantee should any defects arise.

Do I need planning permission? What about building regulations?

Croft View Construction always work to current planning laws and building regulations. We can help guide you through the process of planning and building regulations as needed or we can complete the applications on your behalf. Over our many years' trading, we have built up excellent relationships with the local authorities including, Heritage Officers, Building Control Officers, and the Planning Office.

How can I confirm the quality of your work?

The best way is to find out what our customers say about our work. You can read testimonials and case studies, we regularly update social media with ongoing projects, and you can view images of our work when we come to visit you. Our reviews on Google, Facebook, and Yell are publicly available. We can also arrange for you to speak to past customers and ask them specific questions you might have about what it's like to work with us.

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Can we view previous construction projects you have carried out?

Yes. We have an extensive gallery on our website and in our case studies. Our past customers are happy to speak to you in person and answer your questions about their first hand experience.

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How long will I have to wait before you start working on my project?

We aim to work to a five week lead time (from your instruction to proceed) but we will do our utmost to accommodate your timescales. Lead times vary from project to project depending on our current schedule, the time of year, and whether your project requires specialist materials that have a longer order and delivery period. Our projects are run efficiently, rotating our teams from site to site depending on the task required.

How long will my project take?

When you come on board with us, you are given a start date and you are given an end date. Not only that, you are given a full programme of works. You will know what day the groundworks team are laying foundations. You will know what day the first course of bricks is being laid. You will know what day the windows are fitted, the wiring is being done, and the toilet is being installed.

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Who manages the projects?

All of our projects are monitored closely by our Production Director, who works alongside the Production Manager to ensure that the projects run smoothly, on budget, and in good time.

Can you guide us through the design process?

Absolutely. We offer a design and build service called Concept to Construction for new builds, extensions, and renovations. This service covers everything from the initial consultation, to a scheme design for the project, to planning and building regulations applications, all the way to completion of the build. It includes discussions of budgets and a detailed quote once plans are finalised.

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How long are quotations valid for?

This is usually 3 months. If you require a longer price guarantee, please speak to us. If you decide to proceed after the 3-month period, we will review the quote to verify whether materials costs, etc. have increased in the interim.

Are you Gas Safe registered?

All of our contracted heating engineers and plumbers are Gas Safe registered.

Is there any negotiating on the cost of my project?

We price everything competitively in the first instance. We provide exceptional value for money, and the quality of our work and the level of our service is what sets us apart from other builders.

We are looking at purchasing a property and would like an estimate for our desired works. Is this service free?

No. If you own the property, we are happy to offer a free quotation. Otherwise, it is costed at £50 per hour plus VAT. As you can probably appreciate, doing estimates for many properties that are not owned is very time consuming. They are more often than not used as a bargaining tool in the purchase process. We will provide an estimate of the total charge before we meet with you. The fee is also deducted from the cost of the works once we are instructed.

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